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Frequently Asked Questions
🛍 ORDERS & SHIPPING
How long will it take to receive my order?
We dispatch all orders within 1 business day. Standart Shipping: 5–7 business days Express Shipping: 2–4 business days
You can find full detail on our Shipping & Delivery page.
Do you ship internationally?
Not at the moment — we only ship within Australia.
Can I change or cancel my order?
Orders are processed quickly, so changes or cancellations aren’t guaranteed. However, you’re covered by our flexible return policy — see our Returns & Exchanges page for details.
🔁 RETURNS & EXCHANGES
What is your return policy?
We offer a 360-day hassle-free return window. Some product groups come with free return shipping, and we’re always here to make the process smooth.
For more details, visit our Returns & Exchanges page.
How do I start a return or exchange?
Simply click the Return & Exchange Request button on the Returns page and follow the steps. If you need help, contact us at hello@moonessa.com
🧵 ABOUT OUR COLLECTIONS
What makes Moonessa towels unique?
Our towels are made in-house using 100% premium combed cotton — no synthetic blends or low-grade fibers. We also create exclusive colour palettes inspired by modern lifestyles and natural tones.
Are your towels absorbent, quick-drying, and sand-free?
Yes — thanks to our use of 100% premium combed cotton, Moonessa towels are highly absorbent. Inspired by traditional Turkish peshtemals and designed with a moderate weight, they are lightweight, easy to carry, and quick to dry.
Their smooth, flat-woven texture also helps them stay sand-free, especially in towels weighing up to 420g.
What’s special about Moonessa hooded towels?
Dual-layer design: Premium combed cotton Terry inside, flat cotton outside | Lightweight, breathable, and quick-drying | Zippered front for comfort and ease
Available in 7 adult sizes (XS–3XL) and 6 kids’ sizes (0–12+ years)
Are your products eco-friendly?
Yes — our xollections are OEKO-TEX certified, meaning they’re free from harmful substances and safer for both your skin and the planet.
Do Moonessa towels make good Christmas gifts?
Absolutely!
Christmas in Australia means sun, sand, and beach days. Our towels and hooded towels are both practical and thoughtful gifts that reflect the Aussie summer spirit.
How do I care for my Moonessa products?
For care instructions, please refer to our Care Guide page.
🧩 CUSTOM ORDERS & STOCKISTS
Do you offer wholesale or private label services?
Yes — we collaborate with concept stores, boutiques, hotels, and more. See our Custom Orders page for info.
Can I customise or personalise my order?
Not yet — but we’re working on it! Join our newsletter to be the first to know.
Do you offer discounts for corporate Christmas gifts?
Yes, we offer special pricing for bulk and corporate holiday orders. More details on the Custom Orders page.
Where else can I find Moonessa products?
Retail stores: Watertown Brand Outlet Center and Fremantle Markets (WA)
Pop-up shops during the festive season
Visit our Stores & Pop-Ups page for current locations and dates.
We’ve gathered answers to the most common questions from our customers. If you still need help, feel free to contact us here — we’re always happy to assist